Refund Policy

1) Refund Policy (Issuance of a Refund)

1.1. General principle
We aim to provide all Services as described on our Website. If we are unable to deliver your order as agreed due to an issue on our side, we will either:

Offer an alternative solution (for example, a different package or account credit); or

Provide a full or partial refund for the undelivered part of the Service, in line with your statutory rights.

1.2. Orders on hold due to an issue on our side
If your order is placed on hold because of a technical or operational issue at our end, and we inform you of this, you may request:

  • Cancellation of the affected order; and/or
  • A refund for the undelivered part of the Service.
  • 1.3. Orders already started / in progress

For Web Development services that have already started, it may not be technically possible to stop or reverse the process.

In such cases, a full refund is usually not available where the Service has been substantially provided.

However, if the Service is defective or does not match what was agreed, you may be entitled to re-performance, a proportionate refund or other remedies under applicable consumer law.

1.4. Completed orders

If a Service has been fully and correctly performed as described, refunds are generally not provided purely due to a change of mind.

This does not affect any rights you may have under EU consumer law (for example, in case of defective performance or where mandatory withdrawal rights apply).

1.5. Right of withdrawal (EU consumers)
If you are an EU consumer, your 14-day right of withdrawal for online service contracts is explained in the main Terms and Conditions. Where you have:

  • Explicitly asked us to start the Service before the end of the withdrawal period; and
  • Acknowledged that you may lose the right of withdrawal once the Service is fully performed,
  • Your withdrawal rights will apply as described there (including possible partial payment for services already provided).

1.6. How to request a refund

To help us verify your identity and process your request securely:

  • Please contact us from the same email address used to place the order, where possible.
  • Include your order ID, date of purchase, and a clear description of the issue.
  • If you no longer have access to that email, we may ask for alternative proof of identity before processing the request.

1.7. Refund method and timing
Approved refunds will be issued:

  • Using the same payment method you used for the original transaction, unless we mutually agree on another method; and
  • Within a reasonable time and, where consumer law applies, within the statutory deadlines.

2) Prices and Discounts

2.1. Pricing

  • All prices are set by website management, taking into account market conditions, costs, and other relevant factors.
  • The price applicable to your order is the one shown at the time of checkout, before you place the order.
  • Any later price changes will not affect orders we have already accepted.

2.2. Changes to prices

  • We may change prices, fees, or available packages from time to time.
  • Updated prices will be published on the Website and will apply only to new orders placed after the change.

2.3. Discounts and special offers

  • We may offer discounts or promotions at our discretion (for example, promo codes, volume discounts, or seasonal offers).
  • The conditions of each discount (validity dates, minimum order size, eligible Services, etc.) will be stated at the time of the offer.
  • If you request a special discount by email before placing an order, we may provide a personalized offer based on order volume and your history with us. Such offers:
  • Are valid only for the period specified in the offer; and
  • Automatically expire if the order is not placed within that period, after which general prices apply.

2.4. Resellers

  • Our Services are designed for end buyers (final users of the service).
  • We generally do not operate a public reseller pricing program and are not obliged to offer special reseller rates.
  • Any reseller or agency arrangements, if offered, will be based on a separate written agreement.

3) Warranties and Claims (Refill / Service Quality)

3.1. Quality of Services

We will provide our Services with reasonable care and skill, in line with the descriptions on our Website. If a Service is not delivered as described, you may be entitled to remedies under applicable consumer law (for example, re-performance or a price reduction).

3.2. Refill/correction

  • The duration of the warranty (6 months) and the conditions are shown on the relevant product page.
  • During the warranty period, if the delivered metrics fall below the guaranteed amount for reasons within the scope of the warranty, we will make reasonable efforts to refill or correct the order.

3.3. When a refund may apply for defective service

If, despite our refill efforts:

  • We are unable to restore the Service to the level promised; or
  • The Service remains materially defective,
  • We may provide a full or partial refund for the affected part of the order, in accordance with your statutory rights.

3.4. Natural fluctuations and user behavior

  • Our social media campaigns are run worldwide and typically involve real users. Because we cannot control individual user behavior:
  • We cannot guarantee that users will never unsubscribe, unlike or stop interacting with your content in the future.
  • Natural or platform-driven fluctuations may occur. The refill warranty (where offered) is intended to cover abnormal or significant drops, as described on the product page.

3.5. How to submit a warranty or refill request

  • Contact our support team using the email address linked to your account.
  • Provide your order ID, date of purchase, the relevant Product, and a description of the issue.
  • We will review your request, verify the data, and respond within a reasonable time.